Account hold is a manual review state, not an automatic suspension. Winnr's team may place an account on hold when its sending raises concerns — spam complaints, blocklist listings across domains, or list-quality issues. Resolve by answering the questionnaire on the account-hold modal (50+ characters). The team reads your response and either lifts the hold or follows up for more info.
What the hold looks like
- A non-dismissible modal appears when you log in.
- Modal explains that the account is under review and asks 2-3 questions about your sending practices.
- You type a response (50+ characters minimum — Winnr's team wants substantive answers, not "please review").
- Submitted responses go to Winnr's abuse team's queue.
What Winnr is checking
- Legitimacy of your business. Real company with a real product? Not a lead-gen scheme, romance scam, phishing operation, etc.
- List quality. Where your prospect data comes from — first-party sign-ups, scraped from public sources, purchased from a data broker?
- Sending patterns. Volume, frequency, and content that suggests a well-run outbound program vs. a spammer.
- Compliance intent. Do you honor unsubscribes, respect CAN-SPAM / GDPR, avoid dark patterns?
Legitimate businesses answering honestly virtually always clear review. Winnr's goal is to keep the platform clean for everyone, not to gatekeep against real customers.
What tends to draw a hold
These are the patterns the team watches for. None of them auto-triggers a hold on its own — they're signals a reviewer weighs.
- Sudden volume spike. Jumping from a trickle to thousands per day overnight looks like abuse. Ramp gradually.
- Blocklist listings across several domains in a short window. Suggests the whole fleet has a problem.
- High bounce rate. Elevated bounces on a campaign are a red flag — often a sign of a scraped or stale list.
- Complaint reports. Recipients complaining directly to Winnr about your sending (rare but happens).
Resolving quickly
- Answer the questionnaire substantively. Give real context — what your product does, where your list came from, what you sell.
- Include specifics. "SaaS for HR teams, list sourced from LinkedIn Sales Navigator, targeting 500 people/week with personalized templates" beats "we do outbound."
- Reply if Winnr follows up. If the team asks for more info, respond promptly.
- Fix the underlying issue. If the trigger was a blocklist listing, work on delisting. If bounces, clean your list.
What's next
Frequently asked questions
Can I still send while on hold?
Existing sending continues but new mailbox creation and domain purchases are blocked until the hold is lifted. Warming continues.
What leads to a hold?
The team places a hold when your sending raises concerns — a spike in spam complaints from major providers, domains landing on major blocklists, list-quality signals (elevated bounce rates that suggest scraped or purchased lists), or reports from other Winnr customers about your sending. There's no fixed automatic threshold; it's a judgment call by the team.
How long does review take?
The team reviews as quickly as it can. Cases needing more info (e.g., "please share a sample of your list") take longer.
What if I disagree with the hold?
The questionnaire is the place to explain. Winnr's team reads every response. If the case is unusual, contact abuse@winnr.app directly.
Will an account hold show on my invoice or history?
No — holds aren't public. Nothing about the review shows up on invoices, exported data, or affiliate-visible signals.