A failed payment kicks off an automatic retry cycle handled by our payment processor. You see a red banner in the app right away. After 3 days past due, Winnr disables all your domains and sending stops until the payment succeeds. Update your payment method from Settings → Billing to resolve — once a payment goes through, your domains are re-enabled and everything returns to normal.
Timeline
Day 0 — payment fails. Winnr banner appears. New mailbox creation and domain purchases are blocked. Sending still works.
Automatic retries. Our payment processor retries the charge on its own schedule. If any retry succeeds, past-due resolves and access returns to normal — your domains stay (or come back) enabled.
Day 3 past due — domains disabled. If payment still hasn't gone through, Winnr disables all your domains and sending stops until the payment succeeds.
Recovery. As soon as a payment succeeds, your domains are re-enabled and sending resumes automatically.
If the retry schedule is exhausted, the subscription is cancelled — the same thing the cancel-subscription flow does. Contact support@winnr.app if you need to come back after that.
Common causes
- Card expired. Update via Stripe billing portal.
- Bank declined for fraud protection. Call your bank, confirm the charge is legitimate.
- Insufficient funds. Different card or wait for funds.
- New corporate card issued. Update the card immediately when the physical card arrives.
Preventing past-due
- Set two backup payment methods. Stripe portal lets you add multiple cards. If the primary fails, Stripe automatically tries the backup.
- Use a corporate card with generous limits. Personal cards are more likely to hit issuer fraud protection.
- Enable Stripe email notifications. Get an email the moment a payment fails, not days later.
What's next
Frequently asked questions
What happens during past-due?
Right away, creating new mailboxes and buying new or marketplace domains is blocked. After 3 days past due, Winnr disables all your domains and sending stops until the payment succeeds. As soon as a payment goes through, your domains are re-enabled.
When does the payment get retried?
Our payment processor runs an automatic retry schedule after a failure. You can also update the card any time from Settings → Billing to trigger an immediate retry.
What if the payment keeps failing?
Once the retry schedule is exhausted, the subscription enters cancelled state — everything the [cancel-subscription flow](/help/billing/cancel-subscription.html) does happens automatically. Update your card before then to avoid it.
Can I get an extension?
For legitimate reasons (bank issue, corporate card change), contact support@winnr.app. Winnr can hold off on the cancellation for a few days if needed.
Are there dunning emails?
Yes — you get an email at each failed retry. Update your card the moment you see one to avoid disruption.