Pause = temporarily stop sending warmup emails but keep the mailbox registered with the network (metrics preserved, billing continues, can resume in one click). Disable = fully remove the mailbox from warming (billing stops next cycle, mailbox reverts to "not warming" state, resuming later means starting fresh). Use pause for short breaks, disable when you're done.
Pause vs disable — pick the right one
Pause when: - Traveling and you'll be back in a few days. - Diagnosing a delivery issue and you want to isolate warming from real sending. - Waiting for a DNS change to propagate.
Disable when: - The mailbox is fully warmed and going into steady real-send mode. - You're closing down a campaign. - You don't want to be billed for warming anymore.
Effects on billing
- Pause — billing continues at $0.60/mailbox/month. Warming just doesn't send.
- Disable — billing stops from the next cycle. Current cycle is billed in full (no proration for warming).
To stop billing immediately, disable — don't pause.
Effects on the mailbox
- Pause — mailbox is still marked as "warming" in the app. Real cold campaigns can run alongside (nothing about pause prevents sending). Resuming picks up where paused, same settings and metrics.
- Disable — mailbox flips to "not warming" state. Real cold sending is unaffected. Re-enabling later starts a fresh warming cycle.
Bulk pause when investigating an issue
If you notice warming health dropping across many mailboxes at once, pausing the whole fleet while you investigate is safe — better than continuing to send potentially-flagged warmup emails.
Steps: filter Warming by tag or domain → select all → Bulk Actions → Pause Warming. Diagnose, fix, then Bulk Resume.
What's next
Step-by-step
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1. Open the Warming page
Sidebar → Warming. Find the mailbox row.
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2. For pause — click the pause icon
The row shows a pause icon on hover. Click it. Status changes to Paused. Warming emails stop within an hour.
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3. For disable — open the mailbox actions
Click the "..." menu on the mailbox row → Disable Warming. Confirm. The mailbox is removed from warming.
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4. Bulk pause or disable
Select multiple rows and use Bulk Actions → Pause or Disable Warming.
Frequently asked questions
Does pausing hurt the mailbox's reputation?
A brief pause (a day or two) is fine — reputation doesn't decay that fast. Multi-week pauses can let some reputation fade, but restarting warming will rebuild it.
Am I charged during a pause?
Yes, pause preserves the mailbox's warming state and billing continues. If you want to stop billing, use Disable instead.
What happens to the metrics when I disable?
Historical metrics stay visible in the Warming page for reference. New data stops. Re-enabling later starts fresh — you don't inherit the old health score.
Can I re-enable a disabled mailbox later?
Yes, any time. Re-enabling is the same as first-time enable — pick ramp settings, confirm cost. The mailbox is treated as new for warming purposes even if it's been sending clean cold email in between.
Should I disable warming after the initial warmup period?
Common practice — disable warming after 2-3 weeks once the mailbox is in the 90+ health range and you've started real cold campaigns. Real campaigns generate their own reputation signals from that point on. Keep warming enabled if you want extra reputation maintenance ($0.60/mailbox/month is cheap insurance).